Our cancellation policy - Shine Bright Dental

By making an appointment with us, you are agreeing to our Cancellation Policy as set out below:

At Shine Bright Dental, your appointment time is reserved exclusively for you, and we will dedicate our time and resources to ensure you are given the best possible care. Missed or broken appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you. So that we can provide a fair and timely service to all of our patients, we require our patients to arrive on time for their appointment.

Cancellations without adequate notice (less than 48 hours), failure to attend your appointment and arriving late (more than 15 minutes) and failure to proceed with scheduled treatment disrupts our practice and the service we provide our patients. If you cannot attend your scheduled appointment, we request that you advise us as soon as possible so that we can offer your appointment time to another patient. We will send you an SMS requesting that you confirm your appointment 3 days before your scheduled appointment – please respond to this SMS promptly so that we can offer your appointment time to another patient if necessary.

We will always do our best to accommodate late arrivals, however, arriving too late (more than 15 minutes) may result in you forfeiting your appointment time as the remaining time available may not be sufficient to perform the treatment, and would intrude on other patients’ appointments. We reserve the right to reschedule your appointment when you are late and charge the associated cancellation fees as outlined below.

Failure to attend your appointment without notice or proceed with the agreed treatment on the day of an appointment due to change of mind, cancellation with less than 48 hours notice or arriving more than 15 minutes late will incur a cancellation fee that is equivalent to $50 per 30-minutes of scheduled appointment time.

We do understand that significant emergencies may arise unexpectedly so this fee will be applied at the discretion of management